Shipping & Returns

Shipping

We’re a small family-run shop, and every order is packed with care. We want your treasures to arrive safely and as quickly as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days. During holidays, special promotions, or especially busy periods, processing may take a little longer.

Shipping Rates

We offer free standard shipping on orders of $100 or more before tax.

For orders under $100, available shipping rates will be displayed at checkout.

Once your order ships, you’ll receive a confirmation email with tracking information when available.

Returns

We hope you love everything you order from By the Sea Marketplace. If something isn’t quite right, we accept eligible returns within 30 days of delivery.

To be eligible for a return, merchandise must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If we made a mistake or your order arrives damaged or defective, please contact us as soon as possible. We’ll work with you to make it right.

Please include your order number and, when applicable, photos of the item and packaging so we can help resolve the issue quickly.

Refunds

Once an approved return is received and inspected, we’ll issue a refund to your original payment method. Original shipping charges are not refundable unless the return is due to an error on our part.

Please allow several business days for your bank or card issuer to process the refund after it has been issued.

Need Help?

Have a question about your order, shipping, or a return? Please visit our Contact Us page. We’re happy to help.